When local toy retailer Hero Hub set its sights on scaling its business, they were presented with one significant hurdle: its vision was bigger than its infrastructure.
While their connection to the largest specialty comic shop in the Philippines, Comic Odyssey, gave them leverage, the logistics required for their vision were so daunting that Kevin Chan, who heads Hero Hub Ventures, Inc., didn’t even know where to start. Their company specializes in selling collectibles such as Funko Pop!s, K-Pop merchandise, Japanese action figures, stuffed toys, and trading cards,
“We really didn’t know the importation process. So it was very difficult for us to have an efficient, cost-effective, and scalable solution,” Chan explained in reference to building his brand.
Enter LBC Business Solutions
The collaboration between Hero Hub and LBC Solutions North America proved to be the catalyst the brand needed to expand its business effectively.
“Hero Hub’s ambition was clear, but the path to expansion was logistically challenging. That’s where we stepped in to turn those challenges into opportunities,” explained Hugo Bonilla, LBC’s SVP for North America Sales and Operations.
Before collaborating with LBC, Hero Hub faced a lot of difficulties, primarily with importation. The company lacked an efficient and scalable process, often resorting to makeshift methods like borrowing importer’s licenses. But with LBC’s assistance, they found a more structured, cost-effective, and quick way to import products.
LBC Solutions NAM provided Hero Hub with a robust support system that would allow the fledgling retailer the opportunity to expand their operations, not just locally, but internationally. Chalk it up to LBC Solutions’ understanding of the intricacies of global trade and commerce—which can only be attributed to their legacy in the industry. For LBC, their reputation isn’t just rooted in the brand’s longevity. Their expertise and understanding of the business means they can effectively create bespoke solutions for their partners, ensuring that they are able to reap the benefits set in place by LBC. It’s a partnership that demonstrates how LBC’s expertise and adaptability can transform operational challenges into scalable growth opportunities.
From guiding them about the best rates to preemptively warning them about potential delays, LBC Solutions was there every step of the way. “LBC Solutions basically adjusts to what we need,” says Chan. This flexibility and adaptability, especially when faced with a supplier who was also unfamiliar with local importation laws across different territories, proved invaluable for Hero Hub’s growth.
The results of their collaboration are most evident in Hero Hub’s growth. What began with one store has now expanded to 12 across different locations around the world. “[LBC Solutions] basically allowed us to scale and really grow the business,” he adds.
“With Hero Hub, we saw a company full of potential held back by logistical challenges. But we pride ourselves on our ability to offer practical solutions that make real differences for businesses. We’re proud to have been a part of Hero Hub’s impressive growth and are always ready to help other businesses find their way forward,” said Bonilla.
Hero Hub’s partnership with LBC Solutions underscores the importance of the right alliances in business. Working together allowed Hero Hub to overcome operational challenges and achieve significant growth. And their success shows how strategic partnerships can pave the way for success.
Contact LBC Solutions North America via lsncs@lbcusa.net.
